Built for Air & Vacuum Service Companies

Increase revenue. Reduce downtime. Reclaim productivity.

VendGO is field service software for vending and air & vacuum operators — the all-in-one platform owners rely on for customer issue reporting, automated refunds, repair tracking, and QuickBooks invoicing.

Get Started See how it works

No setup fees · No integrations to build · Real-time SMS & email

10+

Tools replaced in one platform

24/7

Automated issue capture

Setup & integration fees

Integrations

Works with the tools you already run

Your machines, your payments, your books — connected. More on the way as we grow.

Nayax

Built to integrate with Nayax-equipped fleets — QR-at-machine reporting, customer refunds, machine logs, and revenue monitoring, all in one platform.

QuickBooks Online

Refunds and month-end invoices post to QuickBooks Online on their own — no double entry, and no full day of bookkeeping every week.

Your telemetry & payments

On request

Run a different card reader or route system? Tell us what you use and we’ll scope an integration.

Run Nayax? See how VendGO adds an operations layer on your Nayax data.

Where revenue leaks

Every hour of downtime costs you money

Between “machine breaks” and “tech arrives,” revenue leaks from three places. VendGO closes all three.

Delayed reporting

After-hours, weekends, and holidays. Issues hit voicemail and sit until Monday — days of revenue, gone.

Unreported issues

Customers who never call. A machine sits broken for days while you rely on revenue reports to spot it.

Productivity drain

Scattered tools. Missed texts and calls. Manual entry across spreadsheets. No audit trail. Hours a day, every day.

Revenue Monitoring

Catch a silent machine the morning after it goes dark

You’re already collecting the sales data. VendGO checks every machine overnight and hands your techs a ranked morning alert of machines that stopped selling — each with the dollar value of the silence. No new hardware, no new subscription.

Nightly check — one query per machine: did it sell anything today?
Priority ranking — days silent weighed against revenue tier, so the costly failures surface first.
Morning alert list — sorted by priority with lost revenue on every card; one tap makes a repair ticket.

What your techs see when they open VendGO before a route — Revenue Alerts, worst first, each with the dollar value of the silence.

See the full breakdown → Revenue Monitoring

All PriorityHigh RevToday

● Critical3 days silent

A/V Right

HARBOR POINT FUEL

1480 Bayfront Blvd S, St. Petersburg

Last sale: 3 days ago

Est. lost revenue$52.40

● High2 days silent

A/V

SUNCOAST EXPRESS MART

3920 Gandy Pkwy, St. Petersburg

Last sale: 2 days ago

Est. lost revenue$38.10

● Medium2 days silent

A/V Left

PALM CROSSING STATION

2610 Skyway Dr N, St. Petersburg

Last sale: 2 days ago

Est. lost revenue$22.80

Customer reporting

Issues reported and resolved, faster

The moment a customer hits submit, the report becomes a tracked ticket in your system — time-stamped, tied to the machine, and pushed to the assigned technician by SMS and email in real time.

Air Vac

Report an Issue

LocationTREASURE ISLAND RALLY

MachineA/V

Credit card issueVacuum issueAir issue

Submit report

Issue TrackerAir Vac · Live

St. Pete (South)Open

TREASURE ISLAND RALLY · A/V

Credit Card Issue

Jul 30, 10:35 PM · Reported by (888) 555-1234

Repair

Assigned tech alerted — SMS + email, within seconds

Every machine carries its own QR code and number — scan or text. No calls to answer, voicemails, call centers, or apps to download.

Customer Reaches Out

Every machine has a QR code and a phone number. The customer scans or texts and gets a link back — and any call is answered automatically. No app, no signup, and no calls for you to answer.

Reports the Issue

A form branded to your company opens with location and machine ID pre-filled. Pick the issue type, hit submit.

Tech Gets Notified

The assigned tech gets an instant SMS and email with full context — issue type, location, machine.

Issue Resolved

Tech logs the repair, parts auto-deduct from inventory, owner sees it live on the dashboard.

Admin DashboardFleet health at a glance — last 90 days

30d90d12mo

Open issues266 open >5 days

Median days to repair2report → fix

Repairs · 90d271▲ 24 vs prior 90d

Revenue · 90d$247,612Nayax Connection: Active

Repair frequency · top machineslast 90 days

Component healthwarn 75% · critical 90%

73 critical · 330 warning · 997 tracked

Filter rotation: 14 due.

Issue reports · how they arrivelast 90 days

112QR / text

4Staff

111→ Repaired

Needs attentionopen >5 days

TAMPA · SUN GAS · air_vacuumAir issue9d

North Route · Shell StationAir issue8d

TAMPA · 149th St Rally · A/VVac issue8d

TAMPA · 149th St Rally · A/VCoin jam issue7d

St. Pete · 22nd Ave ChevronVac issue6d

St. Pete · 34th St BPAir issue6d

Parts used · total cost $4,746.96 · 120 partslast 90 days · drill: part → machines

Vac Motor · 24× @ $129.99 · 40 in stock$3,119.76

Vacuum Filter (JE Adams) · 96× @ $16.95 · 150 in stock$1,627.20

Admin DashboardFleet health at a glance

View the full dashboard →

For Technicians

Mobile-first for the field

Log repairs, check inventory, and submit invoices right from any phone — no app store, no special setup. Works in the browser they already have.

For Owners & Managers

A real command center

Live visibility across every route, every machine. Open issues, repairs completed, parts consumed, refund queue — all at a glance with drill-down.

Everything in one place

One platform. Every workflow.

From the customer’s first scan to a clean record of every repair — all connected, no spreadsheets.

QR & Text Reporting

Customers report a problem in seconds — scan the sticker or text the number on the machine. No app, no signup, no call to make. It all happens over a quick text.

Automated Refunds & Credits

Approve once — the refund, or a Nayax credit, posts to QuickBooks Online automatically. No manual entry, no reconciliation.

Instant Tech Alerts

The right tech gets a text and email the moment a machine is reported down — with the location and the problem already filled in.

Easy Customer Refunds or Credits

Customers request a refund or credit in seconds — the same scan-or-text flow, no phone call, no paperwork. Built-in fraud detection flags suspicious requests before anyone approves.

Repair Tracking

Techs log the fix, the parts used, and the time spent — all tied to the original report, so you have a clean record of every machine.

Live Owner Dashboard

See every machine and route in real time. Know what is broken, what is fixed, and what it is costing you — all in one place.

Parts Inventory

Track parts by tech. Stock updates automatically as repairs are logged, so you always know what to restock.

Invoicing + QuickBooks

A full day of accounting every week — plus the entire month-end invoicing grind — automated. Monthly invoices build from real work data and post to QuickBooks Online on their own. Stop paying for hours of manual bookkeeping.

Routes & Coverage

Organize machines by route, and hand a tech temporary access when someone is covering a vacation.

Quick Setup

Bring your routes, locations, and machines over from one spreadsheet. You are up and running in minutes, not weeks.

Your Brand

Your name, colors, and logo on every customer page and email. Customers see your business — not ours.

Full History

Every change is logged with who did it and when, so nothing slips through and everything stays accountable.

Preventive Maintenance

Replace parts before they retire your machine

Every wear part on a clock — VendGO keeps a component registry for each machine and updates it from the repairs your techs already log. No spreadsheet, no data entry.

Warnings before failures — parts flag at 75% of life, critical at 90%: the exact machine, side, and part.
Filter rotation, planned — set your cadence once; get a weekly goal per route, no spreadsheet.
Never run out — weeks-of-stock projections show ORDER NOW with time to actually order.

Component RegistryA/V Right · St. Pete South

Vac Motor · right side91%Critical

Compressor · left side78%Warning

Vacuum Filters44%Healthy

Ticks mark 75% warning & 90% critical

A failing part costs you every vend until it’s repaired. A tracked part costs you one scheduled stop.

All-in-one

One platform instead of ten

The usual setup is a pile of separate apps that don’t talk to each other — so you pay twice: once for every subscription, and again in developer hours or hand re-typing just to connect them. VendGO does it all in one connected platform.

See how VendGO compares

What you need

What most operators use

VendGO

Repair tracking & work orders

MaintainX — a separate repair app that can’t see your parts or invoices

✓ Built in

Parts inventory + auto-deduction

Sortly — a separate inventory app you update by hand after every repair

✓ Built in

Single & multi-route management

A standalone routing app — kept separate from your machines, coverage and repair data

✓ Built in

Customer issue reporting

DIY on Twilio — developer hours up front, upkeep forever

✓ Built in

QR codes for every machine

A standalone QR service — managed separately from your machines

✓ Built in

Dashboards & analytics

A separate reporting tool — only as good as the data you feed it by hand

✓ Built in

Making the tools talk to each other

Zapier — to bolt them together — and it breaks when any one of them changes

✓ Built in

Customer refund processing

Manual — spreadsheets, phone tag, and re-typing mistakes

✓ Built in

Automated phone answering

Voicemail — that piles up — or a person tied to the phone

✓ Built in

Text-message setup & compliance

Self-managed carrier paperwork — get it wrong and your texts get blocked

✓ Built in

Setup + ongoing maintenance

Hourly developers — billed every time something needs to change

✓ Built in

Full history of every change

Built by hand — if it exists at all — no record of who changed what

✓ Built in

See the architecture behind it → Technical features · Evaluating options? VendGO vs. VendSoft

Pricing

Simple pricing. Pay per machine.

No setup fees, no maintenance fees, no per-user fees — and unlimited users on every plan. You only pay for the machines you manage.

Starter

For small operators getting up and running.

$4/ machine / month

Everything a small shop needs, day to day.

For fleets up to 150 machines

Get started

QR & phone issue reporting
Automated phone answering
Instant tech alerts (text + email)
Customer refund requests
Repair tracking
Live owner dashboard
Your branding on every customer page
Unlimited users

Complete

Everything, for growing and large fleets.

$8/ machine / month

Every feature unlocked — one simple price.

Get started

Everything in Starter, plus:

Service Center — storage, major repairs, inventory intake & escalations
Invoicing + QuickBooks export
Parts inventory + auto-deduction
Multi-route management + coverage access
Manager & office roles with approvals
Full audit trail & change history
Advanced dashboard analytics & exports

The usual way hides its real price. Ours doesn’t.

Per machine / month

The usual way

VendGO

Software & tools

$4.54

One price

Setup, integration & upkeep

$3.50

Hidden admin & double-entry

$5.45

All-in, per machine

$13.49/mo

$4–$8/mo

Starter $4 · Complete $8 per machine — and that’s the whole bill. No setup fees, no integration fees, no hidden admin.

See the full breakdown →

“The usual way” is all-in cost at 1,000 machines (25-person team); smaller operators pay more per machine. Competitor pricing from vendor websites, January 2026.

Role-based access

Everyone sees exactly what they need

Nothing more, nothing less — secure by default, with full audit trails on every action.

Technician

Log repairs, manage inventory, and submit invoices right from any phone.

Office

Process refunds, manage routes, view reports, handle signup approvals.

Manager

Full operations access plus settings, user approvals, route assignment.

Owner

Live oversight across the operation. Real numbers, drill-down everywhere.

Common questions

Frequently asked questions

Quick answers to what operators and owners ask first.

What does VendGO do?

VendGO is the all-in-one platform that air and vacuum service companies use to manage customer issue reports, refunds, repairs, inventory, and invoicing — every step connected in one workflow, with a full audit trail on every action.

What is a “tenant,” and what does multi-tenant mean?

A tenant is simply your company. VendGO is a multi-tenant platform, which just means many companies run on the same platform — each with its own private workspace, branding, and data. You see only your company; every feature and solution is tailored to your needs.

Who is VendGO built for?

VendGO is purpose-built for air and vacuum service companies. Roles cover owners, managers, office staff, and field technicians, each with the surface area they need and nothing more.

How do customers report a broken machine — do they need an app?

No app required. Customers have two ways to reach you: scan the QR code sticker on the machine with their phone camera, or text the number on the machine. The QR code opens a form branded to your company, pre-filled with location and machine ID; texting gets them an SMS link to the same form. And if a customer calls out of habit, the line answers automatically and texts them the link too — no one on your team ever picks up. Either way they submit in seconds, and the assigned technician gets an instant SMS and email.

Can VendGO process customer refunds?

Yes. Whether a customer scans the QR code, texts, or calls (auto-answered), they’re texted an SMS link to report the issue, then routed to a refund request form. Office staff review and approve — with built-in fraud detection — and approved refunds or Nayax credits post to QuickBooks Online automatically, no manual transcription.

Does VendGO replace voicemail and missed customer calls?

Operators forward their business phone line to VendGO’s Twilio number. Any call is answered automatically and the customer gets an SMS link — everything completes over text. No one on your team ever answers a phone, and calls that used to sit in voicemail now generate work tickets.

Does VendGO export to QuickBooks?

Yes. Monthly invoices and approved refunds post straight into QuickBooks Online — no double entry and no manual reconciliation between systems.

How fast can a new company get set up?

In minutes, not weeks. Each company gets a dedicated subdomain (theirname.vendgo.co), and routes, locations, and machines import from a single CSV with validation and preview. Branding (colors, logo, naming) is configured per company.

What happens when I outgrow Starter?

You graduate, not hit a wall. When your fleet passes 150 machines — right about when you start wanting more help — you move up to Complete, which unlocks the Service Center, QuickBooks invoicing, parts inventory, multi-route management, and more. Your data comes with you and nothing is rebuilt. Complete is a little more per machine because it does a lot more.

How is each company’s data kept separate?

Completely. Every company has its own private, walled-off space in the system — your data is never visible to anyone outside your business. The separation is built in at the deepest level, so it holds up no matter what.

Let’s talk about your operation

No setup fees, month-to-month, built around your routes. Drop your email and we'll reach out to talk through the problems costing you time and revenue — and show you exactly how VendGO solves them.